FAQ & Troubleshooting
Common questions, solutions, and tips for getting the most out of Evntle.
How do I reset my password?
Click ‘Forgot Password’ on the login page. Enter your email address and we’ll send you a reset link. The link expires after 1 hour for security.
Can I run multiple events simultaneously?
Yes. Your organisation dashboard shows all your events. You can switch between them, copy settings from past events, and manage vendors across multiple events.
How do vendors register?
Enable public registration in your event settings. Vendors visit your event page, click ‘Apply as Vendor’, and fill out the application form. You can approve or reject applications.
What happens offline?
Evntle works offline for critical functions like bump-in tracking and incident reporting. Data syncs automatically when you reconnect.
How do I export reports?
Go to the Reports section in your organisation dashboard. You can export vendor lists, financial summaries, incident logs, and bump-in/out records as CSV or PDF.
Can I customise the vendor portal?
Yes. You can add your organisation logo, customise the colour scheme, and choose which fields vendors see in their portal.
Still need help?
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