Incident Management
Report and track incidents during events. Assign severity, add notes, and monitor resolution.
Reporting an Incident
From any screen in the app, use the quick-report button to log an incident. Select the severity (Low, Medium, High, Critical), describe what happened, and attach photos if available.
Assigning & Tracking
Incidents can be assigned to specific team members for resolution. Each incident gets a unique ID and status tracker — from Open → Acknowledged → In Progress → Resolved.
Severity Levels
Low: Minor issues that don’t affect operations. Medium: Issues that may impact a single vendor or area. High: Issues affecting multiple vendors or attendees. Critical: Safety hazards or major operational disruptions.
Incident History
All incidents are permanently logged with timestamps, assigned staff, resolution notes, and any attached evidence. Use the history view for post-event debriefs and insurance claims.
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